A few clear terms. A smoother event.

Booking your rental

Check your event date and select the package that suits your plans. Availability and your reservation are confirmed through your booking proposal. The proposal sets out your equipment, duration, selected extras, transport arrangements and final charges.

Your local booking proposal sets out payment timing, deposit requirements and the cancellation or rescheduling terms for your event. If you have a question before accepting, contact our team.

Cancellations

Photo Booth By Mail

Cancellations made more than 7 days before the event are eligible for a full refund. Cancellations within 7 days of the event incur a $50 cancellation fee.

Local rentals

Refer to your booking proposal for the cancellation and rescheduling terms that apply to your local rental. Contact us promptly if your plans change so we can review your booking with you.

Returning rental equipment

Photo Booth By Mail

Return the booth on the first business day following your event, using the provided return label and UPS drop-off instructions. For weekend events, this is typically Monday; if it is a UPS-recognized holiday, use the next business day.

A late fee of $100 per day, per item may apply to late booth returns unless you arrange otherwise with us in advance. Keep your drop-off receipt and tracking information.

Local self-service rentals

Agree your pickup and return schedule with the team before your event. Return equipment and included items to the location and at the time stated in your booking proposal.

Damage & missing items

Please inspect equipment when it arrives or when you pick it up. Contact us promptly if anything is damaged, missing or not working, so we can help before the event.

Our rental form states that the renter is responsible for damage and late or non-return of rented items. Review the responsibilities and any applicable charges in your booking proposal. Optional accidental damage protection is listed for by-mail rentals; confirm its price, coverage and exclusions before selecting it.

Shop purchases & returns

The following applies to purchased shop items, separately from rental equipment. Our published shop policy allows you to request a return within 7 days of receiving your item.

To be eligible, the item must be in the same condition you received it: unused or unworn, with tags and its original packaging. Keep your receipt or proof of purchase.

Contact us before sending anything back

The published shop returns contact is [email protected]. If your return is accepted, you’ll receive a return label and instructions for where to send the package. Items sent without a return request will not be accepted. For help reaching the right team, contact Photo Party City.

Damaged or incorrect items

Inspect your order when it arrives. Contact the returns team immediately if the item is defective, damaged or incorrect, so they can review the issue.

Exceptions

The published policy excludes custom or personalized products, sale items and gift cards. Other exclusions may apply to specific products. Ask about eligibility before requesting a return.

Exchanges & refunds

For an exchange, request the return first; once accepted, make a separate purchase for the replacement. After a return is received and inspected, you’ll be notified whether the refund was approved. Approved refunds go to the original payment method; bank or card processing time can vary.